Transparent & Fast Fulfillment
Shipping & Delivery Policy
At KEEN, we strive to deliver your orders promptly, securely, and transparently. We proudly offer Free Standard Shipping on all orders across the United States with no minimum purchase requirement.
| Shipping Method | Handling Time | Transit Time | Total Estimated Time | Shipping Cost |
|---|---|---|---|---|
| Free Standard Shipping | 1–2 Business Days | 3–7 Business Days | 4–9 Business Days | FREE ($0.00) |
1. Order Processing & Handling Time
All orders are verified, packed, and transferred to our carriers within 1 to 2 business days (Monday through Friday, excluding federal holidays). Orders placed on weekends or holidays will be processed on the next business day. Our daily order cutoff time is 5:00 PM EST (Monday – Friday).
2. Transit Time & Delivery Carriers
Once dispatched, standard shipping transit time typically takes 3 to 7 business days within the contiguous United States. We partner with reliable national carriers including USPS, FedEx, UPS, and DHL to ensure your package arrives in pristine condition.
3. Order Tracking
As soon as your package is scanned by our carrier, you will receive an automated shipping confirmation email containing your tracking number and a link to view live progress. Please allow up to 24 hours for initial carrier scan updates to appear online.
4. Shipping Destinations
We deliver to residential addresses, commercial addresses, and P.O. Boxes across the United States. Please ensure your shipping address and contact telephone number are entered accurately at checkout to prevent transit delays.
5. Damaged, Lost, or Delayed Shipments
If your tracking information indicates that your package was delivered but you have not received it, or if your package arrives with visible physical damage, please notify us within 7 days at [email protected]. We will file an expedited carrier investigation and provide a complimentary replacement or full refund.
6. Shipping Questions & Support
For inquiries regarding shipment status or delivery updates, please reach out to our dedicated fulfillment team:
- Email: [email protected]
- Phone: +1 (866) 676-5336
- Warehouse / Business Address: 515 NW 13th Ave, Portland, OR 97209
- Support Hours: Monday – Friday: 9:00 AM – 5:00 PM EST