Safe & Secure Checkout
Payment Policy
At KEEN, we are committed to providing a transparent, smooth, and 100% secure checkout experience. We adhere to the highest standards of security, PCI-DSS compliance, and Google Merchant Center payment requirements.
Accepted Payment Methods:
- Credit & Debit Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club
- Digital Wallets: Apple Pay, Google Pay, PayPal
- Currency: All transactions are processed in United States Dollars (USD $)
1. Transparent Pricing & No Hidden Fees
We believe in absolute pricing transparency. What you see on the product page and cart is what you pay:
- Product Price: Clearly stated on every product listing in USD.
- Shipping Cost: FREE Standard Shipping on all orders nationwide.
- Hidden Fees: $0.00. We do not charge additional processing fees, handling surcharges, or restocking fees.
2. Payment Security & Encryption
Your payment security is guaranteed:
- 256-Bit SSL Encryption: Every transaction is protected with military-grade Transport Layer Security (TLS/SSL) encryption.
- PCI-DSS Compliance: All credit card transactions are handled through Tier-1 PCI-DSS compliant payment gateways.
- No Stored Card Data: Sensitive payment credentials are encrypted during transmission and never saved on our local servers.
3. Billing & Authorization
Your payment method will be charged immediately upon placing your order. Once authorized, an automated order confirmation receipt with itemized charges will be sent to your email address.
4. Payment Inquiries & Billing Support
If you experience any difficulties during checkout or have questions about a charge on your statement, please contact us immediately:
- Company: KEEN
- Support Email: [email protected]
- Billing Phone: +1 (866) 676-5336
- Physical Address: 515 NW 13th Ave, Portland, OR 97209
- Customer Support Hours: Monday – Friday: 9:00 AM – 5:00 PM EST